Overview & Commitment
Vaji999 is a trusted online gaming platform committed to providing Bangladeshi members with a safe and enjoyable experience. Our Privacy Policy ("Policy") explains how your information is handled when you use the Vaji999 website, mobile app, and other services.
We believe personal privacy is a fundamental right. That is why every data point on Vaji999 is handled with the utmost care. Reading this policy will tell you exactly what data is collected, why it is collected, and what rights you have.
By creating an account or using our services, you are deemed to have accepted this Privacy Policy.
What information is collected
Vaji999 only collects data that is genuinely necessary for service delivery, security, and legal compliance. Collecting unnecessary information is against our policy.
Personally Identifiable Information
- Full Name, Date of Birth & Gender
- Email address & mobile number
- Residential Address & Postcode
- National ID or Passport Number (for verification)
Financial information
- Mobile Banking Number (bKash / Nagad / Rocket)
- Deposit & Withdrawal Transaction History
- Account balance information
Technical & usage data
- IP address & device information
- Browser Type & Operating System
- Log of time spent on site and pages visited
- Gaming history & betting records
- Cookies & session data
Vaji999 never stores your full bank card number, CVV, or PIN.
Methods of Data Collection
Vaji999 may collect your information through various methods. We are committed to being fully transparent about each of these.
| Source of Collection |
Type of Data |
Purpose |
| Registration Form |
Name, Email, Phone |
Account creation |
| KYC Verification |
National ID Card |
Identity Verification |
| Payment Gateway |
Mobile Banking Number |
Transaction Processing |
| Browser / App |
IP, device, cookies |
Security & Experience Improvement |
| Support Chat |
Conversation records |
Service Quality Improvement |
| Third-Party Verification |
Public Records |
Fraud Prevention |
Purpose of Data Use
Vaji999 uses your data only for the specific purposes listed below. Your data is never used for any unauthorized purpose.
Service Operations
- Account creation, management & verification
- Deposit, Withdrawal & Bonus Processing
- Customer Support & Issue Resolution
- Sending Transaction Confirmations & Details
Security & Legal Compliance
- Prevention of Fraud, Money Laundering & Illegal Activities
- Blocking access for minors
- Ensuring legal compliance with regulatory authorities
- Account security and suspicious activity detection
Experience improvement
- Suggesting games and offers tailored to your preferences
- Improving site and app performance
- Sending Relevant Promotions & Bonus Offers
You can opt out of marketing communications at any time. This will not affect your access to core services.
Data Sharing & Third Parties
Vaji999 never sells your personal data to third parties. However, limited information may be shared with trusted partners as necessary to deliver our services.
When information may be shared
- Payment Processor: Gateways such as bKash, Nagad, and Rocket receive the necessary data to complete transactions.
- KYC Provider: Data may be shared with regulated third-party service providers for identity verification purposes.
- Legal Authorities: Information may be disclosed in response to a court order or a lawful request from a regulatory authority.
- Game software provider: Minimal and anonymized data may be shared for game operation purposes.
Before sharing data with third parties, strict confidentiality agreements are signed with them. Vaji999 ensures that these partners use your information solely for the intended purposes.
Data Protection Measures
Vaji999 uses industry-leading security technology to protect your privacy. Our security framework is regularly updated and audited.
- 256-bit SSL/TLS Encryption: Every data transfer is secured with full encryption.
- Two-Factor Authentication (2FA): An additional layer of security for login and critical account activities.
- Firewall & DDoS Protection: Robust server-level security and defense systems.
- Regular Security Audits: Regular audits conducted by third-party expert teams.
- Limited Access Policy: Only authorized personnel can access data on a need-to-know basis.
- Data Masking: Sensitive information such as account numbers is partially masked.
In the event of a data breach, Vaji999 will notify affected members within 72 hours and take immediate steps to resolve the issue.
Cookies & tracking
Vaji999 uses cookies to keep the website and app running smoothly and to personalize your experience. Cookies are small files stored in your browser that remember information about your visits.
Cookie types
- Essential Cookies: Essential for login sessions and security. These cannot be disabled.
- Performance Cookies: To understand how the site is being used — such as which pages users spend the most time on.
- Preference Cookies: To remember your language, theme, and preferences.
- Marketing Cookies: Used to display relevant promotions. You can opt out of these at any time.
You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the site.
Your Rights
As a Vaji999 member, you have full control over your own data. Your rights are outlined in detail below:
-
Right to Know: You may request to know what information we hold about you.
-
Right to Rectification: You may request corrections to any inaccurate or outdated information.
-
Right to Erasure: Where no legal obligation exists, you may request that your data be deleted.
-
Right to Restrict Processing: You may request that processing of your data be restricted under certain circumstances.
-
Data Portability: You can request a copy of your data in a machine-readable format.
-
Right to object: You may object to the use of your data for marketing or profiling purposes.
To exercise any of these rights, contact us at [email protected]. We typically respond within 30 days.
Data Retention Period
Vaji999 does not store your data indefinitely. Each data category has a defined retention period.
| Type of Data |
Retention Period |
| Account & identity information |
5 years after account closure |
| Financial transaction records |
7 years after the last transaction |
| Gaming logs & history |
3 years after account closure |
| Support Conversations |
2 years after resolution |
| Cookies & session data |
30 days to 1 year (depending on type) |
| Marketing Preferences |
Until consent is withdrawn |
Certain data may be retained beyond the standard period if required by law. Once the retention period ends, data is securely deleted or anonymized.
Contact & Complaints
For any questions, requests, or complaints regarding our Privacy Policy, please contact our dedicated privacy team.
- Email: [email protected] (include "Privacy Request" in the subject line)
- Live Chat: Available 24/7 via the Vaji999 website or app
- Response time: typically within 3 business days
If you are not satisfied with our response, you may lodge a complaint with the applicable data protection authority.